YMCA of Northern Alberta
Jenna LeDrew is an experienced IT professional with a strong background in IT management and support. Currently serving as IT Manager at YMCA of Northern Alberta since October 2022, Jenna previously held the position of IT Helpdesk & Project Support Specialist at Superchannel, where responsibilities included ITSM activities and technical support. With extensive consulting experience from LeDrew Consulting, Jenna developed business continuity plans and improved ITSM models from 2007 to 2021. Earlier roles include Executive Administrative Assistant at The Salvation Army, Call Centre Manager at Alberta Motor Association, and IT Service Manager at IBM, showcasing a diverse skill set in both IT and administrative support. Jenna holds an IT Certificate in Computer System Support Specialist from NAIT.