Diane Prescott

Diane Prescott has gained extensive work experience in the field of IT service delivery. Diane currently holds the position of Sr. Director of IT Service Delivery at YMCA of the North, where they manage the daily operations of the IT department and ensures timely project delivery. Prior to this role, Diane served as the Director of IT Service Delivery and Information Technology Service Desk Manager at the same organization.

Before joining YMCA of the North, Diane worked at Nielsen for several years. Diane held roles such as Business Process Outsourcing Manager, NSC Change Management and Communications Director, NSC Manager, and Technical Support Specialist. In these positions, Diane successfully managed relationships with offshore partners, implemented change management processes, and provided support to internal and external clients.

Diane's career in the IT industry began at American Hardware Mutual, where they worked as a Help Desk Support Specialist.

Overall, Diane Prescott's work experience showcases their expertise in IT service delivery, project management, team coordination, and customer service.

Diane Prescott has an Associate's degree in Marketing from North Hennepin Community College. Diane also has an Associate's degree in Child Care Administration from Northeast Wisconsin Technical College. Additionally, Diane has obtained certifications in ITIL Foundations and Six Sigma Green Belt.