Michaela Simpson

Michaela Simpson currently serves as the Customer Experience Director at Yodel (Yodel Delivery Network Ltd) since January 2015, bringing over a decade of experience in customer experience roles across various organizations. Prior experience includes positions such as Team Manager at Marks and Spencer, where Michaela managed seasonal campaigns, and Head of Customer Experience at Hewden, where the focus was on designing and delivering customer experience programs. Michaela also held positions as Lean Six Sigma Black Belt at NorthgateArinso and Vodafone, leading process improvements and customer retention initiatives. Educational qualifications include a BA Hons in English from St. Martin's College and a Master of Science in Senior Leadership from the University of Derby.