✔Josep Pou

Josep Pou has a diverse work experience spanning over several industries. ✔Josep is currently working as the Head of Customer Experience & Support for the US market at YOGABODY, a position they have held since 2020. Prior to this, they were the Project & CS Manager for the EU market at Vitality 4 Life from 2016 to 2020. In this role, they managed the opening and implementation of a new EU Customer Service Office and was responsible for team management, B2B, and social media affiliation program management.

Before Vitality 4 Life, Josep worked as the Marketing & Sales Manager at Transports i Serveis Pou Padrós from 2013 to 2015. Here, they implemented customer loyalty programs, managed the design of marketing materials, and led public promotional campaigns.

Earlier in their career, Josep held two roles at Thales Digital Identity and Security (formerly Gemalto). From 2009 to 2014, they worked as a Product Specialist, ensuring compliance with product brand standards and regulations. ✔Josep also maintained relationships with certified card suppliers. Prior to that, they served as a Customer Service Representative from 2006 to 2009, managing customer projects and campaigns for key clients across Europe.

Josep’s professional journey began at Antonio Puig in 2005, where they worked as an International Trade Assistant. In this role, they prepared budget forecasts, handled customer service tasks, and managed orders for various brand names.

Overall, Josep Pou's work experience showcases their expertise in customer service, project management, team management, and marketing.

Josep Pou's education history is as follows:

In 2004 to 2006, Josep Pou attended Fontanella Private Academy where they earned a Higher Graduate degree in International Trade.

From 2008 to 2009, they pursued a Master's degree in Marketing Management at ESERP Business & Law School.

In 2010 to 2017, Josep Pou studied at the Universitat Oberta de Catalunya and obtained a Licentiate degree in Marketing and Market Research.

In 2013 to 2014, they gained a Neuro-Linguistic Programming Certificate (110 hours) from the Spanish Association of NLP (AEPNL). This certification focused on Psychology.

From 2018 to 2019, Josep Pou completed a Customer Experience Certification from DEC association (Spanish Association for the Customer Experience Development). The field of study was Customer Experience.

In 2020, they participated in the Customer Experience Management Programme at Esade.

✔Josep continued their studies at the Universitat de Barcelona, where they pursued a Master's degree in Neuromarketing from 2022 to 2023.

Josep Pou also holds additional certifications outside of their formal education. In 2013, they obtained a Certification of Digital Marketing basics (40 hours) from Google. In 2015, they earned a Certification specialized in Digital Marketing (120 hours) from the same institution. Moreover, in 2021, they completed the MBSR Mindfulness Programme from Instituto Esmindfulness.