Thalita Oliveira

Thalita Oliveira is a skilled professional with extensive experience in customer relationship management and financial operations. Currently serving as Gerente de relacionamento com o cliente at Yooga since July 2022, Thalita excels in personalized customer service, managing client journeys, and negotiating plans. Previously, as a Customer Success Analyst focusing on retention, responsibilities included handling cancellation requests, financial negotiations, and data analysis to improve processes and reduce churn rates. Thalita's earlier roles include financial manager and collections assistant at Coopsefes, financial assistant at HKM Empreendimentos, and various financial and administrative positions at Sá Cavalcante. Thalita holds a Bachelor's degree in Business Administration from UNESC - Centro Universitário do Espírito Santo, completed between 2012 and 2015.