Lucia Seon Min Lee

Lucia Seon Min Lee is a seasoned professional in the hospitality industry with a focus on sales and customer care. Currently serving as a Sales and Customer Care Consultant at YOOX NET-A-PORTER GROUP since December 2019, Lucia has a comprehensive background that includes guest relations roles at The Ritz Carlton Hong Kong and Shangri-La Hotels and Resorts. At The Ritz Carlton, responsibilities included managing high-profile guests, particularly Japanese and Korean VIPs, and developing relationships with local tour operators. Previously, Lucia held the position of Guest Relations Officer at Shangri-La Hotels, where duties involved guest management and competitor analysis. Early career experience included roles at The Westin Chosun Seoul and The Peninsula Hotels, contributing to a robust understanding of hospitality operations. Lucia's academic credentials feature dual Bachelor's Degrees in Hospitality Administration/Management from both IMI International Management Institute Switzerland and The Manchester Metropolitan University.