York Region (The Regional Municipality of York)
Gerson Santos, UXC, currently serves as Projects Manager for Solutions Delivery in the Digital Experience and Transformation (DXT) team at York Region, a position held since March 2010. In this role, Gerson oversees digital enterprise research and development, focusing on cost-effective customer experience solutions and the architecture of digital technologies. With extensive experience at PROCERGS from 1994 to 2009, Gerson progressed through numerous roles, culminating as Systems Development Manager, where leadership in system development significantly improved quality and revenue for the State Traffic Department in Brazil. Gerson’s educational background includes a Bachelor of Science in Informatics and multiple postgraduate specializations in IT Management, Software Development, Leadership, and Marketing from prestigious institutions in Brazil.
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