Sophia Ifiaz

Sophia Ifiaz is a customer service professional with a diverse background in various industries. Currently serving as a Customer Service Advisor at Yorkshire Housing since March 2024, previous roles include Human Resources Administrator at Asda from August 2021 to March 2024, and Claims Handler at Vizion Network between November 2019 and June 2021, where responsibilities included managing inbound calls related to motor accidents and coordinating repairs with insurance and repair companies. Additionally, Sophia worked as a Customer Service Representative at HERMES PARCELNET LIMITED from November 2015 to October 2019, handling client inquiries and resolving customer complaints. Early experience as a Retail Assistant at The Range from September 2013 to November 2015 focused on providing face-to-face customer service and maintaining store organization. Educational background includes attendance at South Leeds Academy from 2008 to 2013.