YOURgroup
Gianfranco Picano is a seasoned professional with extensive experience in digital transformation and customer experience management across various industries. Currently serving as Partner at YOURgroup and Co Director of the Digital Science Department at Consorzio Universiario UNIVERSALUS, Gianfranco specializes in guiding organizations through digital maturation. With a background as Senior Innovation Manager at Picano Innovation Consulting, Gianfranco focuses on fostering enterprise growth and optimizing operational processes. Previous roles include key leadership positions in Telecom Italia Sparkle, where contributions significantly enhanced customer experience and operational performance. Gianfranco holds multiple degrees, including a Master in Economics and Business, and has successfully led numerous transformative initiatives throughout a distinguished career.