Jo Kerr

Jo Kerr has extensive experience in fundraising and customer experience management, currently serving as the Fundraising Operations Manager and Customer Experience Manager at yourtown since August 2015, where responsibilities include optimizing customer engagement and implementing strategic improvements across direct marketing fundraising functions. Previous roles include Project Lead Customer Experience and Project Leader for Corporate Identity, focusing on change management and corporate rebranding. Prior to joining yourtown, Jo held a Generalist HR role at Masters and worked at Woolworths Limited in various capacities, including Change Manager and HR Specialist, demonstrating a robust background in HR transformation and retail operations. Jo holds a Certificate in Digital Marketing and a Diploma of Human Resources Management.