Matilda M.

Matilda M. is an accomplished professional with extensive experience in customer insights, advocacy, and product support within the music and entertainment industries. Currently serving as Product Support Manager for YouTube Music & Premium since May 2025, Matilda previously held the position of Head of Customer Insights & Advocacy at Epidemic Sound from May 2017 to May 2025, where responsibilities included delivering actionable insights to stakeholders and representing the voice of the customer. Matilda's previous roles at Epidemic Sound also encompassed Director of Customer Service and Head of Operations for North America, focusing on service strategy and the establishment of customer success teams. Prior to this, Matilda contributed to various television productions, including positions as Supervising Producer for notable shows on networks such as Food Network and truTV, culminating in a diverse career that combines media production expertise with customer-centric leadership. Matilda holds a Bachelor of Science degree in Television-Radio from Ithaca College and an International Baccalaureate from St. Clare's, Oxford.