Desire Chukwuemeka

Desire Chukwuemeka has a diverse work experience spanning from 2017 to the present. They started their career as a Customer Service Representative at ShopRite, where they excelled at providing accurate and timely customer service. They then joined Nigerian Breweries Plc as an IT Support Intern, where they gained experience in providing technical support and evaluating operating systems. Desire also completed their National Youth Service Corps (NYSC) during this time.

In 2020, Desire joined Tek Experts as a Technical Support Representative, handling enterprise-level technical support for Microsoft products and resolving an average of 150 tickets per week. They also educated clients on system requirements and assisted with setup and deployment of applications.

Desire later worked at Upwork as a Technical Support Specialist, providing customer support for test users and collaborating with cross-functional teams to address product-related inquiries and improve organizational processes.

In 2022, Desire joined YouVersion as a Product Support Specialist, diagnosing and resolving problems for users and communicating bug fixes. They also played a role in educating users about products and services.

Desire's most recent position is at Privacy Bee, where they work as a Technical Product Support. The details of their responsibilities in this role are not provided.

Overall, Desire has displayed a strong foundation in customer support and technical troubleshooting throughout their work experience.

Desire Chukwuemeka started their education in 2005 at Command Day Secondary School Enugu 82Division, where they completed the WASSCE/SSCE program in 2011. In 2014, Chukwuemeka enrolled in Abia State University Uturu, Nigeria, and obtained a Bachelor's degree in Biochemistry in 2018. Additionally, they attended Diplomats Leadership School from 2015 to 2018, studying Organizational Leadership.

Chukwuemeka also holds various certifications obtained at different times. In 2023, they received certifications in (ISC)2 Network Security from (ISC)², Introduction to Cybersecurity from Cisco Networking Academy, and Palo Alto Networks Security Operations from Palo Alto Networks. In 2022, Chukwuemeka completed the McKinsey Forward Program from McKinsey & Company, Technical Support Fundamentals from Google, Fundamentals of Technology Sales from the University of Maryland, Business-to-Business Sales, Sales Prospecting, and Customer Service Foundations from LinkedIn. In 2020, they obtained a certification in Business Communications from Saylor Academy and Google Certified Fundamentals of Digital Marketing from Google Digital Skills for Africa. Furthermore, Chukwuemeka completed Content Marketing from HubSpot Academy in 2020.