Imraan Ismail

Imraan Ismail is an experienced IT Service Quality Manager currently driving the digitalization initiatives of the SNCB at YPTO since October 2021. Previously, Ismail held similar managerial roles at Serco, overseeing quality management for services provided to the European Council, and at Open Floor International, where responsibilities included developing IT strategy for an advanced learning platform. Earlier experience at CGI involved various roles including Service Delivery Manager, coordinating complex IT solutions and managing transitions to live services. Ismail's career began at Technikon Witwatersrand, focusing on web design and systems engineering, complemented by a strong educational background with a Master's degree in Biotechnology from the University of the Witwatersrand.