Alexandra Pugh is a seasoned professional with extensive experience in account management and customer success across various sectors, currently serving as a Senior Strategic Account Manager at YuLife since June 2021. Alexandra has a strong background in fostering client relationships, enhancing customer retention, and identifying growth opportunities, previously holding multiple roles at YuLife including Senior Customer Success Manager for Large Accounts. Prior to YuLife, Alexandra was a Client Services Director at Innovate Healthcare, where leadership in account management growth strategy was a key focus. Additional experience includes operations management at Form Health (UK) Ltd, where significant improvements in service delivery were achieved, and various roles at Unum, where a successful record of account management and vocational rehabilitation consulting was established. Alexandra holds a BSc in Psychology from The Manchester Metropolitan University and is a Certified Disability Management Professional.
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