Yum! Brands
Khatibur Rahman is a skilled Production Support Analyst III at Yum! Brands since April 2022, recognized for achieving a 25% decrease in ticket resolution time through Workflow Automation and actively participating in incident response and troubleshooting. Previous roles at Yum! Brands included Production Support Analyst II and I, where Khatibur managed over 1000 annual incidents and provided 24/7 support for e-commerce and POS platforms. Prior to Yum! Brands, Khatibur worked at HCLTech in Information Technology Service Desk, consistently exceeding call-handling goals. Khatibur holds a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from Future Institute of Engineering and Management and is pursuing further education in DevOps/SRE & Cloud Computing at Scaler.
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