Eric Arceo

Eric Arceo is an experienced professional specializing in chargeback management, operational risk, and fraud resolution. Currently serving as a Chargeback and Recoveries Specialist at Zai since June 2016, Eric handles day-to-day operations, customer inquiries, and chargeback cancellations while facilitating win-win solutions. Prior roles include Manager of Merchant Relations at LBC X, where Eric managed merchant activities and resolved complaints, and Customer Experience Specialist at Multiply, focusing on credit card transaction processes and disputes. Eric's extensive background also includes positions in operations management, customer service, and collections across various companies, complemented by a Bachelor of Science in Marketing from the Polytechnic University of the Philippines.