Zain KSA
Ghadah Al Mutairi has extensive experience in workforce planning and management at Zain KSA, holding the position of Workforce Planning & Management Manager since July 2012. Responsibilities include analyzing Service Level Agreements and developing workforce management strategies. Prior roles at Zain KSA include Workforce Management Specialist and Workforce Management Analyst, focusing on data analysis and operational efficiency. Earlier experience includes VIP Customer Service Representative and Customer Service Representative positions at Zain KSA and SAB, respectively, and roles in customer service and sales at Riyadh Exhibitions Company Ltd. Ghadah holds a Bachelor's degree in Computer Science from Arab Open University, earned between 2004 and 2008.
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Zain KSA
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Zain KSA was established as a leading telecom provider in the ICT sector in Saudi Arabia in August 2008, as a listed company whose shares are quoted on Saudi Arabia’s stock exchange. Spread across the kingdom in 75 cities, Zain is continuously enhancing its services and enabling its customers with a new lifestyle to benefit from ultramodern technology, by rapidly upgrading its offerings and adapting to the latest advancements in the sector. In due respect to its developed infrastructure, the company was successful in establishing itself as a reliable telecom operator and a digital service provider, whose services include telecom services, 5G network, digital payment services, cloud computing, IoT solutions, fiber services, drones, and many others.