Rawan Alahmadi

Rawan Alahmadi, COPC®, currently serves as the CITC Complaints Team Leader at Zain KSA, where responsibilities include supervising a specialized team that resolves customer complaints and monitoring performance metrics to achieve targets. Prior roles at Zain KSA encompass positions as Back Office Supervisor and Digital Care Supervisor, focusing on employee training and performance monitoring. Previous experience includes a position as a Customer Experience Representative at stc, managing customer inquiries and purchase requests. Rawan Alahmadi holds a Bachelor's degree in Computer Science from Taibah University, obtained in 2015.