Ali Akbar

Ali Akbar is a seasoned professional with extensive experience in the telecommunications industry, currently serving as the Customer Care Director at Zain Kuwait since January 2022. Previously, Ali held various managerial roles at Zain, starting in October 2008, where responsibilities included overseeing the Mass Sales Department, Process & Operations Department, and the 107 Contact Center, which is the largest contact center in Kuwait. Additionally, Ali effectively managed the Resolution Unit, focusing on addressing customer complaints received through multiple channels.