Ali Akbar is an experienced professional in the telecommunications industry, currently serving as the Channels Director and Customer Care Director at Zain Kuwait since January 2022. With a tenure at Zain dating back to October 2008, Ali has held various leadership roles, including Mass Sales Department Manager, Process & Operations Department Manager, and 107 Contact Center Department Manager, where responsibilities included managing the largest contact center in Kuwait. Additionally, Ali served as Resolution Unit Manager, overseeing the management of customer complaints received through multiple channels at Zain.
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