Rosanna Internicola

Rosanna Internicola is an experienced professional in international people and mobility services, currently serving as the Lead International People and Mobility Services at Zalando since July 2011. In this role, Rosanna is responsible for managing customer care performance, focusing on customer-centricity and improving customer satisfaction metrics. Previous positions at Zalando include CuCa Operations and Service Providers Manager, where Rosanna oversaw international customer care operations and a Customer Service Team Lead, emphasizing team development and performance monitoring. Rosanna's earlier experience includes working as an Internet Marketing Specialist at astramedia from 2010 to 2011 and as a Training and Quality Expert at eBay from 2005 to 2010, where responsibilities included onboarding and quality monitoring. Rosanna holds a Master's degree in Germanic Languages, Literatures, and Linguistics from the Università degli Studi di Palermo and attended Freie Universität Berlin in 2002.