Stela Gavrilova

Stela Gavrilova is a seasoned professional with extensive experience in customer experience, platform development, and strategic marketing. Currently serving as Senior Lead Platform Experience at Zalando since June 2020, Stela has successfully built and structured a cross-functional team aimed at enhancing customer satisfaction on the marketplace. Prior roles include Customer Experience Project Management Lead at Pacific Life, and Cloud Strategy Consultant at Intel Corporation, where Stela conducted thorough analyses of hybrid cloud environments. Stela's previous experience includes key management positions at Opel and British American Tobacco, demonstrating a strong ability to drive customer loyalty, revenue growth, and operational efficiencies. Stela holds a Master’s degree in AEM Technology Management from Cornell University, alongside multiple degrees in Business Administration from Sofia University and Sciences Po.