Shivanya Jayabalan

Shivanya Jayabalan is a seasoned finance professional with extensive experience in Order to Cash (OTC) processes across various industries. Currently serving as Senior Manager - Order to Cash at ZALORA Group since August 2023, Shivanya previously held roles such as C2C Regional Process Owner at Baxter International Inc. and OTC Manager at BAE Systems. With a focus on process improvement, team management, and performance optimization, Shivanya has successfully led numerous transformation projects, including at British American Tobacco where the end-to-end OTC processes were overhauled. Academic credentials include a Bachelor of Commerce in Accounting from the University of South Australia and Cambridge A-Levels from Taylor's College.