Dulce D. is a skilled professional with extensive experience in customer support and operations management, currently serving as a Support Manager at Zapier since September 2025. Prior to this role, Dulce D. worked at Intercom as a Customer Support & Project Manager from April 2022 to August 2025, and previously held multiple positions at HubSpot, including Operations & Support Manager, Remote Support Team Lead, Principal Coach, and Senior Customer Support Specialist from June 2015 to April 2022. Dulce D. began a career in support services as a Data Support Specialist for the Massachusetts Healthy Family Evaluation Project from November 2012 to May 2015 and gained marketing experience as a Marketing & Communications Assistant at Somerville Public Schools during the summer of 2014. Dulce D. holds a Bachelor of Arts in Sociology and Communications/Media Studies from Tufts University, earned in 2015, and graduated from Waukegan High School in 2011.
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