Hanz Cortés Bernal

Hanz Cortés Bernal is a highly experienced Customer Escalations Support Engineer at Zapier since November 2020, specializing in resolving complex technical issues on the platform. Prior to this role, Hanz took a sabbatical for travel and personal development after serving as a Sr. Customer Champion from January 2019 to November 2020. Hanz's background includes significant experience at Dropbox from February 2012 to January 2019, where responsibilities ranged from Product Operations Manager to Bilingual Support Representative, emphasizing technical consultancy and customer experience. Earlier career roles included IT support at Sociedad Hipotecaria Federal and CompuCom, as well as a professional referee at Gotchamania and a food and beverages operator at Six Flags. Hanz holds a Bachelor of Computer Science from Universidad Nacional Autónoma de México and pursued additional studies at Istituto Italiano Di Cultura.