Ligia Prado

Ligia Prado is a Quality Specialist at Zapier, where responsibilities include evaluating support interactions and maintaining high customer satisfaction. Previously, Ligia held roles at The NPD Group as a Data Quality Management Specialist, ensuring the accuracy of data and resolving discrepancies. Early career experience includes positions as a Customer Service Associate at Woodie's and co-founder of a dance school, managing operations and customer service. Ligia's educational background includes a Certificate in Business Analytics from Galway-Mayo Institute of Technology, a Postgraduate Degree in Marketing and Business in Sports from Universidade Gama Filho, and a Bachelor's degree in Physical Education Teaching and Coaching from Universidade Santo Amaro - Unisa.