Christian L.

Christian L. began their career in 2009 as a Multimedia Lab Tech/Tutor at Merritt College, where they provided regular training and review by the learning center director on performance as a learning center tutor. Christian also collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses. In 2012, Christian L. began working at Community Health Center Network as an EZ-Cap Configuration Specialist. Later that year, they accepted a position at Sutter Physician Services as a Business Systems Analyst and Implementation Analyst, where they provided Northern California Sutter Community Connect EHR sales and technical support services. In 2015, Christian L. began working at ZipRealty as a Tier 2 Support and at ZapLabs as a Tier 3 Support. In this role, they assisted the Customer Success Manager in problem management and tracking, troubleshot issues reported by end users, stake holders, admins, and technical and non-technical users, tested and evaluated newly released product features, resolved problem tickets escalated by Tier 1 & 2 Support levels, wrote and maintained internal documentation to create standardized communication delivered by the Customer Success team, and developed workflow, processes, and policies to continually improve the quality of customer service and support provided to customers.

Christian L. obtained a Bachelor of Science (BS) in Digital Arts Engineering from the University of Silicon Valley between 2004 and 2010. Christian then completed a Certificate Program in Software Development and Programming in Information Technology from UC Berkeley Extension between 2017 and 2019. Additionally, they are currently enrolled in a Medical Billing and Coding program at Martinez Adult Education. Christian also holds certifications in Reporting Workbench Epic 2014 NVT from Epic, obtained in December 2014, and Reporting Workbench Report Writing and Administration from Epic, obtained in May 2012.