Laurie Bryan

Laurie Bryan is an experienced customer service professional currently serving as a Customer Service Jr. Manager at Zappos Family of Companies since July 2023. Previously, Laurie held various positions at Zappos, including Supervisor and Team Lead, where responsibilities involved coaching team members, enhancing customer loyalty, and delivering exceptional customer experiences. Before joining Zappos, Laurie worked at Klutz for over a decade, excelling in roles such as Customer Service Manager and Direct Sales Manager, overseeing order entry, accounts receivable, and implementing organizational systems. Laurie's education includes studies at San José State University and Foothill College.