Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates in the Southern United States and has more than 900 locations.

Restaurants

Zaxby's Franchising

Bernard Acoca

Brenda Beerman Trickey

Mike Mettler

Donny Lau

Chris Kung

Michelle Morgan

Sharlene Smith

Patrick Schwing

Zach McLeroy

This department oversees the daily operations and supports management in operational activities.

Operations Management

The Operations Team at Zaxby's Franchising is responsible for ensuring efficient and effective restaurant operations across all locations. This includes overseeing supply chain management, enhancing operational processes, implementing training programs for staff, and driving innovation in service delivery. They work collaboratively to maintain high quality and consistency in food and service while focusing on talent acquisition and organizational effectiveness.

Operations Team

This department oversees organizational operations and strategic direction.

Management

This department manages and supports the franchise network by overseeing the performance and development of franchise owners.

Franchise Operations

The Marketing and Brand Strategy Team at Zaxby's Franchising is responsible for developing and executing comprehensive marketing strategies that enhance brand visibility and drive customer engagement. This includes overseeing advertising campaigns, managing digital marketing initiatives, executing promotional activities, and ensuring alignment across all marketing channels. The team also focuses on consumer insights and franchise relations to strengthen brand loyalty and optimize the menu, all aimed at growing Zaxby's presence in the fast casual dining market.

Marketing and Brand Strategy Team

The Technology Team at Zaxby’s Franchising is responsible for driving digital innovation and ensuring robust cybersecurity across the organization. They develop and maintain IT infrastructure, oversee the implementation of digital systems, and leverage data architecture to enhance business intelligence. By focusing on secure and efficient technology solutions, the team supports Zaxby’s growth and customer engagement strategies across its restaurant locations.

Zaxby's Franchising

Org chart

Board & advisors

Teams

Operations Management

Operations Team

Management

Franchise Operations

Marketing and Brand Strategy Team

Technology Team

Offices

Zaxby's Franchising

Org chart

Board & advisors

Teams

Operations Management

Operations Team

Management

Franchise Operations

Marketing and Brand Strategy Team

Technology Team

Offices

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