Ashley S.

Ashley S. currently serves as the Customer Support Manager at ZBD since July 2025. Previously, Ashley was a Customer Operations Specialist- Complaints at Monzo Bank, where responsibilities included launching the company's first complaints program and developing data dashboards for stakeholder reporting. Experience also includes a role as a Support Operations Specialist at Oportun, focusing on support processes and knowledge base management, and as a Quality Specialist at Acorns, conducting audits and agent coaching. Ashley's early career involved customer service roles at The Walt Disney Company and GameStop, along with mentoring responsibilities at Randolph-Macon College. Educational qualifications include a Bachelor of Arts in Classical Studies with a Film Studies Minor from Randolph-Macon College and ongoing certification in User Experience Design from UCLA Extension.