Kumar Rajendran

zeeproc is an advanced Autonomous AI Agentic platform tailored for customer success management. The platform is designed to cover the entire customer lifecycle, providing comprehensive support from initial onboarding to renewal management. At its core, zeeproc offers a range of key features: - **Customer Details Management:** The platform integrates customer data from various sources, including CRM, call data, service data, product usage data, and email services. This provides a holistic view of customer information, including ACV, renewal dates, key issues, and stakeholder details. - **Agentic Workflow Provisioning:** zeeproc automates various processes throughout the customer journey. This includes creating onboarding checklists, tracking usage and adoption metrics, managing ongoing support, identifying cross-sell and up-sell opportunities, and handling renewals. - **Review and Actions:** The platform provides tools for CSMs to review agentic actions and intervene when necessary. It offers summaries of customer interactions, escalation management, and specific action items for different stages of the customer lifecycle. - **Reports and Analytics:** zeeproc generates comprehensive reports and analytics, including management reporting, customer satisfaction metrics, time-to-value analysis, and churn analytics. - **Inbound Requests Management:** The platform handles various inbound requests, including feature requests from customers. By leveraging AI and automation, zeeproc aims to streamline customer success operations, improve customer satisfaction, reduce churn, and drive revenue growth. It empowers CSMs with data-driven insights and automates routine tasks, allowing them to focus on high-value activities and strategic customer management.