Lucie Payet

Lucie Payet is a skilled business intelligence and product analyst with extensive experience in data modeling, front-end reporting, and project support, currently serving as the Lead Business Intelligence Analyst at Zego since March 2021. Previously, Lucie held multiple roles at Booking.com from April 2015 to November 2020, including Team Lead, where leadership of a multilingual customer service team was paramount, and CS Senior Partner Specialist, focusing on customer retention and complaint resolution. Earlier work experience includes customer service positions at Spotify and The Contact Company, as well as a French Language Assistant role at Ridgeway High School, complemented by a strong academic background in English and American Studies from institutions in France and the UK.