Soraya Batres

Soraya Batres possesses extensive experience in technical support and service management, currently serving as a Gestor servicio at Zelenza since March 2018, overseeing work order management and technician distribution. Prior roles include Técnico de soporte operativo y gestión del servicio at Grupo Poas, and a Consumer Support Engineer at Kaspersky Lab, where responsibilities involved technical support for end-users and SMEs, as well as the creation and translation of technical articles. Additional experience includes technical support roles at Globomedia, Indra, and Emergia Contact Center, showcasing a strong background in both remote and onsite technical incident resolution. Soraya's educational background includes studies in Advanced Higher-Level Systems Administration at IES Enrique Tierno Galván and a bachelor's degree from IES La Laguna.