Dan Lord

Dan Lord has a comprehensive work history spanning over several companies. Dan started their career at BT Global Services as a Team Coach in August 2008 and continued in this role until April 2009. At BT Global Services, they supported and coached a team of up to 41 members, conducted quality checks, and documented procedures.

After BT Global Services, Dan Lord joined TalkTalk Business as a Technical Support Engineer from March 2010 to April 2013. Dan then took on the role of Business Grade Technical Services Manager from March 2013 to November 2014.

In 2014, Dan Lord joined Vodafone as a Service Incident Manager from December 2014 to September 2015.

Since 2015, Dan Lord has been working at Zen Internet, starting as a Service Support Team Leader and then transitioning to the role of Technical Support Team Leader - Specialist from October 2016 to September 2017. Currently, they hold the position of Business Technical Support Operations Manager.

Dan Lord attended Deanery 6th Form College from 2000 to 2007, where they pursued a degree in Business with a focus on Business and Computing. In terms of additional certifications, they obtained the following: Operational Excellence Foundations from LinkedIn in July 2021, Change Management Foundations from LinkedIn in May 2021, Project Management Foundations: Communication from LinkedIn in May 2021, Project Management Foundations: Teams from LinkedIn in April 2021, Six Sigma Foundations from LinkedIn in April 2021. Dan also obtained the ITIL Foundation Level certification from AXELOS Global Best Practice, but the specific month and year of achievement are unknown.