Dean Burdon

Dean Burdon has a diverse work experience spanning multiple roles and industries. Since July 2021, they have been serving as the Customer Experience Director at Zen Internet. Prior to this, Dean worked at TalkTalk, where they held the position of Director of Customer Services from April 2017 to June 2021. In this role, they focused on simplifying the operating model and improving customer handling, implementing digital support channels, and managing various aspects of customer support. Before joining TalkTalk, Dean worked at Tesco, where they held several positions including Head of Customer Services for Blinkbox & Tesco Broadband and Head of Service Delivery. During their time at Tesco, they were responsible for designing and delivering customer service models, achieving high customer NPS scores, and managing international colleagues. Prior to Tesco, Dean gained experience at CJ Garland & Co Ltd., where they served as a Contact Centre Manager and Change Control Manager.

Dean Burdon attended Teesside University from 2001 to 2005, where they obtained a Bachelor of Engineering (BEng) degree in Computer Aided Design Engineering. Dean then pursued their Master of Science (MSc) degree in Engineering Management at the same university from 2004 to 2005.