Yahya Patel is an experienced engineering manager with a robust background in technology platforms and systems analysis, currently serving at Zen Internet since November 2017, where responsibilities include leading engineering teams and managing technology initiatives. Prior to this role, Yahya Patel worked at TalkTalk from March 2007 to November 2017, progressing through various positions including Process Lead, where contributions included developing a Tech Support decision tree tool to enhance customer satisfaction, and Process Knowledge Analyst/Engineer, focusing on requirement gathering and implementation of decision-support resources within a Drupal-based knowledge base. Additionally, experience as a 2nd Line Tech Support/Subject Matter Expert involved mentoring colleagues and collaborating on process improvements.
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