Amy D. is a Principal Technical Support Engineer at Zendesk since September 2014, serving as a resource and advocate for customers and the support team. With a career progression through various roles within Zendesk, including Technical Support Architect and Senior Technical Support Engineer, Amy has expertise in resolving complex support tickets, liaising with product and development teams, and maintaining effective communication across departments. Prior experience includes providing customer service and sales support at Sony Creative Software. Amy holds a Bachelor of Arts in Communication Arts and Linguistics, along with a Business certificate from the University of Wisconsin-Madison.
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