Brian Harris serves as the Director of Customer Advocacy for the Americas at Zendesk since July 2018, where responsibilities include building a strategic support team and fostering global collaboration within the advocacy team. Prior roles at Zendesk, spanning from July 2016 to 2016, include Senior Advocate Manager and Manager of Tier 2 Support, focusing on team management, strategic initiatives, and customer advocacy. Previously, Brian worked at Best Buy from 2004 to 2008 as a Geek Squad Double Agent, handling in-home repairs and training. Additional experience includes leadership positions at UW-Madison's Division of Information Technology from March 2014 to October 2015, managing a large team and providing extensive support to the university community.
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