Dana Ma is a Senior Staff Engineer and Group Tech Lead at Zendesk, where they focus on the Answer Bot. With a Master of Mathematics from the University of Cambridge, Dana has a strong foundation in pure mathematics that complements their software engineering expertise. Previously, Dana worked as a Technology Analyst at J.P. Morgan and as a Software Developer at Winton Group, where they developed full-stack solutions and big data processing pipelines. Their career reflects a passion for building impactful solutions while deeply engaging with team members to solve complex problems.
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