Jason Casey is a Director of Support with over 10 years of experience in leading global support teams for high-growth SaaS companies. Currently, Jason serves as the Director of Premier Support at Zendesk and has previously held key positions at companies like Evernote and Ambient Property Technologies. At Ambient, Jason led a 24-person support team, achieving significant improvements in resolution and response times. An advocate for building strong partnerships between support, product, and engineering teams, Jason is committed to leveraging customer feedback to enhance product experiences. Jason's educational background includes a Bachelor's degree in Business Administration and Philosophy from California State Polytechnic University-Pomona.
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