Jonathon N. is a seasoned Lead Product Designer for Zendesk Labs, bringing 16 years of experience across all phases of business growth. Currently, Jonathon crafts high-touch digital conversations between brands and high-value clients, collaborating with cross-functional teams to enhance client engagement. Previously, Jonathon held various roles, including Software Product Manager/UX Engineer at SnapOne, Inc. and Senior UX Designer at Salesforce, where they contributed to multiple innovative projects and received a US patent for a Bluetooth beacon management platform. Jonathon's creative journey includes being a founding member and songwriter for the national touring band Brazil, where they released two albums and toured extensively. They are currently pursuing a degree in Journalism and Graphic Design at Ball State University.
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