Keith Zander is a results-driven ITIL V4 certified incident management leader currently serving as the Engineering Manager for Incident Management at Zendesk. With over twenty years of experience, they have advanced from hands-on engineering operations to strategic national and international leadership roles. At Zendesk, Keith leads a team to provide top-tier incident management services and manages global project work. They have a strong track record of creating efficient incident management programs and delivering projects on time and within budget, having previously refined the incident response program to enhance efficiency and awareness during their tenure. Keith holds a Bachelor of Science in Computer Science from Sonoma State University.
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