Leonardo M. is a Senior Staff Software Engineer at Zendesk, currently leveraging extensive experience in software engineering and operations. They previously contributed to AWS Managed Services and served in various roles, including DevOps Practice Lead at Element Fleet Management and Senior Advisor of IT Operations at Dataprev. With a strong background in systems administration and cloud infrastructure, Leonardo has managed significant projects and improved software delivery processes across multiple organizations. Their career includes pivotal roles in companies like Globo.com, BitLove Inc., and Red Hat, where they honed expertise in automation, cloud services, and infrastructure architecture.
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