Marcus Wu is a customer support and success leader with over 20 years of experience in enterprise SaaS, networking, and cloud-based solutions. They began their career as a technical support engineer at Flex, advancing through management roles at Cisco, where they contributed to customer success and technical support strategies. Currently, they serve as the Director of Customer Support at Zendesk, focusing on strategy for enterprise and mid-market accounts and driving customer satisfaction improvements. Additionally, Marcus pursues a Master of Science in Information Technology and Management at The University of Texas at Dallas.
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