Michael Lai is a Senior Software Engineer and Technical Lead at Zendesk, where they have been working since 2022. Prior to this role, Michael served as a Senior Software Engineer at Zendesk from 2021 to 2022 and gained experience as a Software Engineer at SEEK and Drawboard in 2020. From 2018 to 2020, they worked as a Software Engineer at A Cloud Guru, and earlier, from 2016 to 2018, they were a Frontend Developer at Adelphi Digital Consulting Group, delivering projects for various public and private entities. Michael earned a Bachelor of Commerce and Business Information Systems with a focus on Finance from Monash University between 2012 and 2015.
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