Mick O'Donnell is an experienced Principal Product Manager at Zendesk, focusing on the development of AI-based product design for messaging solutions aimed at enhancing customer experience. Prior to this role, Mick served as a Senior Product Manager and Product Manager at Zendesk, contributing to cutting-edge SDKs and mobile apps for the customer service industry. Previous experience includes a Senior Product Owner position at Travelport, volunteer engineering work with the Migrant Offshore Aid Station, and a role as Product Owner at Amadeus, where skills in software engineering and product management were cultivated. Mick founded an online e-commerce startup, IrishHeart.com, and worked as a Software Engineer for notable clients. Academic qualifications include an M.Sc. in Multimedia Systems from Trinity College Dublin and a B.Sc. in Psychology Applied to IT from Dún Laoghaire Institute of Art, Design and Technology.
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