Olivia Yu-Hsuan Tsao is a seasoned program manager specializing in localization, currently employed at Zendesk since March 2021, where responsibilities have included managing localization projects and ensuring quality across various media. Previous roles at Schweitzer Engineering Laboratories involved overseeing the localization process for diverse content, utilizing multiple design and editing tools within Adobe Creative Cloud. Prior experience includes an internship at Salesforce that focused on agile localization workflows, as well as translation and localization roles at Wordcrop and UKEAS, where tasks ranged from translating press releases to managing marketing projects. Olivia holds a Master of Arts in Translation and Localization Management from the Middlebury Institute of International Studies at Monterey and a Bachelor's degree in Foreign Languages and Literatures from National Chiao Tung University.
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