Rick Hearn

Scaled Customer Success Manager

Rick Hearn is a Customer Success Manager at Zendesk, where they focus on enhancing customer support and engagement through scalable solutions. Previously, Rick served as a Senior Client Success Specialist at Gartner, where they led customer onboarding and territory growth, achieving over 40% year-over-year revenue growth. With a proven track record in managing large portfolios and executing strategic initiatives, Rick has earned multiple accolades, including the Global Client Success Top Achiever Awards. Rick is currently pursuing a Bachelor of Arts in Economics at the University of Colorado Boulder.

Location

Austin, United States


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