Rob Stack is an experienced documentation and technical writing professional with a diverse background in IT and engineering. Currently serving as Documentation Manager at Zendesk since July 2018, Rob oversees a team of Senior Technical Writers and focuses on enhancing user success through quality documentation for Zendesk Support, Guide, and Explore. Previous roles include Senior Technical Writer at Microsoft, where Rob led the documentation for Microsoft Intune, and IT Team Leader at Arup Knowledge and Technologies Group, where Rob managed software rollout processes worldwide. Rob's extensive experience in IT support and civil engineering spans several positions across various companies, showcasing a robust skill set in both technical documentation and project management.
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