Rocio H is a highly skilled professional with extensive experience in solutions consulting, technical project management, and customer success across various industries, including technology and healthcare. Currently serving as a Sr Solutions Consultant at Zendesk since 2022, Rocio advises customers on product architectures and technical strategies while overseeing demos and proof of concept initiatives. Previous roles at Microsoft as a Latam Solution Architect involved leading technical workshops and enabling partner development. Rocio has also managed CRM and Business Intelligence implementations at Boston Scientific and Marsh & McLennan Companies, showcasing expertise in analytics and customer relationship management. Academic qualifications include an MBA from Tecnológico de Monterrey, along with multiple diplomas in project management, cybersecurity, and big data.
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